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This policy explains exactly what data c677 collects when you open an account, fund your wallet via Upay or Bank Transfer, and move through the lobby — and how that data is stored, used and protected. Access to this platform and the rights described here depend on your local law and eligible regions.
When you create an account with c677, certain information is collected so the platform can function: your registration details, the payment method you use (such as Upay or Bank Transfer), and the transaction records tied to your wallet. We collect only what is necessary to operate your account, process deposits and withdrawals, and respond to your support requests. Your data is not sold to third parties for marketing purposes. We retain transaction records for the period required by the applicable legal framework for your eligible region — if you need to know the specific retention period relevant to your situation, the data query path described in this policy is where to start. Cookies are used to keep your session active and to remember your login state; you can manage cookie preferences through your browser settings. Any payment data flowing through Upay or Bank Transfer is handled in accordance with the security requirements those payment rails apply at their own infrastructure level. We do not store full card numbers or mobile wallet PINs on our servers. If you are accessing c677 from Bangladesh, please note that eligibility and data handling obligations depend on local law and the region in which you are located.
When you deposit or withdraw using Upay, we record the transaction reference, amount and timestamp in your account wallet. We do not store your Upay PIN or full account credentials.
Bank Transfer deposits generate a reference entry in your account history. This record is visible to you after login and is retained for the period required under applicable regional rules.
Name, contact details and identity verification data collected at registration are held securely and used only for account management, fraud prevention and regulatory compliance where applicable.
Session cookies keep you logged in during your visit. Analytical data helps us understand how the account flow performs. You can adjust cookie settings in your browser at any time.
This privacy policy applies specifically to data processed by c677 through your account, wallet activity and platform interactions. It does not govern the data practices of external payment providers, third-party services you link to from our pages, or any studio or game content provider. Understanding the boundary helps you know who to contact when a data question arises.
Login records, session timestamps and device identifiers generated when you access your c677 account fall within this policy. We apply this to all account interactions regardless of whether you connect via mobile or desktop.
Deposit and withdrawal entries tied to your wallet — including Upay and Bank Transfer activity — are within scope. The specific record visible to you after login is the authoritative source for your transaction history.
Game content delivered by studios such as JDB, Habanero, Spadegaming and Bigtime Gaming is provided under those studios' own terms. c677's privacy policy does not extend to the internal data practices of those content providers.
Links from our pages to external sites, payment processors or verification services operate under those services' own privacy terms. We do not control or take responsibility for their data practices once you leave the c677 platform environment.
You have concrete actions available to you regarding the personal data c677 holds on your account. The most direct starting point is your account dashboard, where transaction records, wallet history and registered contact details are visible after login — review them there first before raising a formal query. If any detail is incorrect, such as a registered phone number or email address, the account settings section is where you submit a correction request; follow the fields shown and our support team will process the update. For questions about how long your data is retained, what categories of data we hold, or whether your data has been shared with any third party for compliance purposes, you can reach us through the contact path listed in this policy. Eligibility for certain data rights — including deletion requests — depends on your location and the applicable legal framework for your region. We do not act on requests that cannot be verified as coming from the registered account holder.
Log in to your account and open the transaction history section. Your wallet activity, deposit references and withdrawal entries are all listed there without needing to contact support.
Go to account settings and use the edit fields to update a phone number, email or contact detail. Submit the change and our team will verify and apply it to your record.
If you want to know what data we hold, how long we keep it, or whether it has been shared for compliance reasons, send your query through the support contact path. Include your registered account identifier.
For any part of this policy you find unclear — particularly around Upay or Bank Transfer transaction data — contact support with the specific section in question. We will respond with the applicable detail for your eligible region.
If you have a question, correction request or data concern related to this policy, three contact paths are open to you. Use the one that fits your situation — account-level corrections are fastest through the dashboard, while formal data queries are better sent in writing.
Open the chat icon from any page while logged in to your account. This route works for quick clarifications about what data is visible in your wallet or how a transaction record is labelled.
For formal requests — data access, correction or a question about retention periods — send an email to our support address. Include your registered account details so we can verify your identity before responding.
Many data questions can be answered without contacting support at all. Your account dashboard shows current wallet balance, transaction history and registered contact details after every login.
Keeping your account data accurate and accessible only to you is a core part of how we run this platform. Account access uses password authentication, and we do not share login credentials with any third party. Data retention periods are set by the applicable regulatory framework for your eligible region — we do not hold records longer than required. The current state of your registered details and wallet records is always shown in your account dashboard after login.
Your account is protected by password authentication. We do not store Upay PINs, bank passwords or bKash credentials on our platform. If you suspect unauthorised access, change your password immediately from account settings and contact support.
We use session cookies to keep you logged in and functional cookies to remember account preferences. You can review or clear cookies at any time through your browser settings — doing so may require you to log in again on your next visit.
Transaction records, registration data and communication logs are kept for the period required under the legal framework applicable to your eligible region. We do not retain data beyond that period. To ask about a specific retention timeline, use the email contact path.
When this policy changes materially, the updated version is published on this page with a revised effective date. Continued use of your account after a policy update indicates acceptance of the revised terms. Check this page periodically from your account login.
These questions come up often when you are trying to understand how your account data and payment records are managed. If your question is not here, the support contact paths above are the right next step.
We collect your registration details — name, contact information and the identity verification data required for your account — along with login records and wallet transaction data. We collect only what is needed to operate your account and process payments like Upay and Bank Transfer.
Your account dashboard shows transaction history, wallet records and registered contact details after login. For a broader data access request — including records not visible in the dashboard — send a written query to our support email with your account identifier. Eligibility depends on local law and your region.
Transaction references, amounts and timestamps for Upay and Bank Transfer deposits are stored in your account wallet as visible records. We do not store your Upay PIN, bKash credentials or any mobile wallet passwords. Payment authentication happens directly through the payment provider's own infrastructure.
Retention periods are set by the legal and regulatory framework applicable to your eligible region. We do not hold records beyond what is required. If you want to know the specific period that applies to your account, contact us through the email query path with your registered account details.
Deletion rights depend on your location and the applicable law for your eligible region. To raise a deletion request, send a written query to our support address and include verification of your registered account. We will review and respond based on the obligations that apply to your region.
Start with our support team via the email contact path — include a clear description of your concern and your account identifier. We treat data complaints as a priority and will provide a written response. Where applicable, you may also have the right to escalate to the relevant authority in your region.